If you see a black or blank screen with no sound when you try to watch or launch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.
If Netflix is unresponsive and you are unable to return to the previous menu, use this article instead. If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes. Your device is experiencing a hardware or software problem that only the device manufacturer can solve.
To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:. If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon.
If you cannot locate Settings or the gear icon:. You will now be given the option to sign in as a different Netflix member. For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off or unplug your Blu-ray player. Unplug your modem and your wireless router, if it's a separate device from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
Turn off your Blu-ray player. Plug your Blu-ray player directly into your modem using an Ethernet cable. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on. Turn on your Blu-ray player and try Netflix again.
If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.
If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended. We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues.
However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.
Vizio Smart Tv w/ Netflix Subscription + Direct TV = no Netflix launching
If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again.
Custom connection settings might include:. If you are connecting with a Virtual Private Network VPN or proxy service, disable it and connect directly with your home internet. If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically. If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:. Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.We recently learned that Netflix will stop working in early December on some devices made by Roku, Samsung, and Vizio.
The reason why Netflix will stop working has to do with the DRM solution Netflix is using for the service, which helps it prevent piracy. The company has been using Microsoft PlayReady technology since Tags: netflixrokuSamsung. Chris Smith started writing about gadgets as a hobby, and before he knew it he was sharing his views on tech stuff with readers around the world. Whenever he's not writing about gadgets he miserably fails to stay away from them, although he desperately tries.
But that's not necessarily a bad thing. Share Tweet. CDC director says another coronavirus wave is coming. A bizarre new coronavirus symptom has been discovered.
Terrifying video shows how far coronavirus can travel in a sneeze. AirPods too pricey even on sale? How to check the status of your coronavirus stimulus payment online By Jacob Siegal 2 days ago. Disturbing study says coronavirus might survive exposure to high temperatures By Chris Smith 2 days ago.If you haven't updated your Vizio SmartCast TV in the past few months or everyou're definitely missing out.
Waiting to update your TV's firmware will leave you out of the loop on several new capabilities for your TV, ranging from better picture quality to expanded compatibility with smart home devices.
Consider it a free upgrade that will give you a better, more capable TV after just a few minutes of work. Newly announced updates bring more functionality to Vizio's SmartCast TVs, adding local app support and expanding features to include things like Google Assistant and smart-speaker integration. Updating your SmartCast TV takes only a few minutes. So grab your remote, and follow along to get your out-of-date TV back up to speed. Start by powering on the TV.
There's a good chance that you will be prompted to check for and install updates right away. If so, follow the on-screen instructions to complete your update. If you are not prompted to update right away, follow the instructions below to walk you through the process of finding and installing the necessary firmware updates.
If you still haven't gotten Vizio's automatic updates yet, chances are, it's because you don't have your set connected to the internet. To connect to your home network, press the Menu button to go to the TV's main menu, and navigate down to the Network option. The Network Settings menu will give you the option of selecting your Wi-Fi network or connecting via Ethernet, and then will prompt you to enter your network password.
Once you're logged in to your home network, you can test the connection to ensure there are no additional connectivity issues that might prevent a straightforward update. Once any networking issues have been solved and you are successfully connected, return to the main menu to begin the update process. If you want to jump straight to installing the latest update, select the first option, and jump down to step 5.
If you want to get a little more information before installing anything, proceed to step 4. If you aren't sure which version of the operating system you're currently running, you can check this in the System Information menu. Right below the model name, you will see an important bit of information, labeled "Version," which refers to the firmware version installed on the TV.
As of early Februarythe most current version is 3. If your set has a version earlier than that, you'll want to manually check for an update. If you're ready to push the newest version of the software to your SmartCast TV, simply select the top option under the System menu, labeled "Check for Updates. Once you've selected this option, you'll get an on-screen prompt asking you to confirm that you want to check for updates.
Once you've confirmed, the system will begin downloading the latest version of the software. An on-screen message will show you the version number for both the currently installed software and the downloading update. This should match the information seen in step 4. Once the update has downloaded, the TV will restart to begin installing the update. You will also get a splash screen that shows you the installation progress. Once that step is finished, the TV will restart. You will also get a message that tells you the update has successfully been installed and mentions some of the new features enabled on your SmartCast TV.
With the latest software installed, you'll be able to enjoy all of the new capabilities Vizio has been adding to its SmartCast TVs.
Some of these will be obvious, like the addition of local apps and content recommendations. Other features may not be so easy to see.
When in doubt, you can find the version number of your update and search for details about the update on Vizio's website. Tom's Guide. Turn on the TV. Connect to Wi-Fi.Use this article to learn about Netflix features and how to set up and sign out of your account.
Navigation On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections.
Resolution Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution see our Internet Connection Speed recommendations for more information.
Parental Controls Netflix allows you to set parental controls on individual profiles. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles. On some devices, you can also stream select titles with Dolby Atmos audio, including the models below.
To connect your Vizio TV, Blu-ray player or home theater system to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.
If you are not yet a member, set up your membership. A code will appear. Enter this activation code at netflix. Press the Vizio Internet Apps button on your remote located immediately beneath the red, yellow, green, and blue buttons, below the arrow buttons.
The installation is complete when the notification bar at the top of the screen displays Successfully Installed Netflix. If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon.
How to Update Your Vizio TV
If you cannot locate Settings or the gear icon:. You will now be given the option to sign in as a different Netflix member. Select the Menu icon. This will either appear as in the upper left corner or in the upper right corner. To stream in Ultra HD, you will need:. A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.
A steady internet connection speed of 25 megabits per second or higher. Streaming quality set to Auto or High. More information about video quality settings can be found in our playback settings article.
To stream in Dolby Vision, you will need:.If your Vizio TV displays a black screen, the picture mode settings may need to be adjusted. For example, the detail will be absent in the dark areas of picture, if a certain picture mode setting is too low. An electrical power issue could also cause a picture not to appear.
Guessing at it could further delay your return to watching TV. Instead, check all the connections and basic settings to quickly diagnose and fix the the black screen display. Secure all the cable cords and equipment input connections. Check that the correct cable cords are used to connect the equipment to the TV.
Press any key on the keyboard to take your computer out of standby mode if it's connected to the TV. Refer to your equipment user manual for the recommended connection instructions.
Check that the power button on the TV is in the "On" position. Press the "TV" button on the remote control. Check the remote control batteries and replace both batteries at the same time if just one is corroded or drained. Insert the batteries correctly -- the negative-to-negative and positive-to-positive ends should match the placement in the battery compartment.
Press the "Menu" button on the remote control, and then press the left or right arrow buttons and highlight "Basketball," "Golf," "Game," "Vivid," "Baseball," "Movie," "Standard," or "Custom" picture mode.
Press the "Enter" button, and then press the down arrow button and select "Brightness. Press the "Down" arrow button and select "Contrast. Press the "Exit" button when you're done.
How to Fix a Vizio Black Screen. By : Nina Nixon. Share Share on Facebook. Get great tech advice delivered to your inbox. Keep your family productive, connected, entertained, and safe. Please enter a valid email.If you are hearing sound but not seeing video when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue. If you are neither hearing sound nor seeing video, please visit I'm getting a black screen with no sound.
To resolve the issue:. Contact the TV manufacturer for further assistance. We are currently researching this error. To help us investigate, please contact customer service. Select the Menu icon from the upper right corner of your browser.
If you are not using the Chrome browser, please contact customer service. You may need to obtain a graphics driver compatible with Windows If you are unsure how to do this, contact your computer manufacturer for further assistance.
If you already have a graphics driver compatible with Windows 10, uninstall the driver and reinstall it. If you need assistance, contact your computer manufacturer.
If you have updated to the most recent graphics driver compatible with Windows 10 and are still experiencing this error, contact your computer manufacturer.
Why some Roku, Samsung, and Vizio devices will not stream Netflix
If there is no graphics driver compatible with Windows 10 available for your computer, play Netflix in a browser. If you are already playing Netflix in a browser, try an alternate browser, such as Google ChromeMozilla Firefox or Opera. To get back to streaming, follow the steps below.
If this did not resolve your problem, or you were not using a first generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below. If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error.
While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it. When you are prompted with the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo. Swipe downwards from the top edge of the screen to access Settings.
Once the data is cleared, hold the Power button on the side of your tablet. Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work. If you do not see the Report a Problem link, the problem has automatically been reported.
If you do not see Accessibilityyou may need to select Device first. If you do not see Color Correction select Color Adjustment instead. Select Systemthen select Advanced.
Select System Update or Software Update. Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:. If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes. Your TV's picture settings may be causing Netflix to display a black screen.
Contact your device manufacturer for help adjusting these settings.Netflix is easily the most popular app used on Vizio TVs.
There are several ways to solve Netflix problems and most are pretty simple. The most common cause of Netflix problems is internet connection issues. You will want to check your TVs internet access settings. The TV will now display information about its network connection. This page may take a minute or two to finish testing the connection so give it a little time.
If your TV is connecting to the internet you will see a number to the right of the word Download. Ideally you want this number to be kbps kilobytes per second or higher. If it is at least then you know the TV has a working internet connection and the connection speed is fast enough to use Netflix. If you see a number that is less than kbps then the problem may be a slow internet connection. Head on over to my page on slow internet connections for Vizio TVs to determine how to fix this.
Sometimes the Netflix app will display an internet connection problem even though you have already determined the internet connection is working.Netflix Casting To tv - Black Screen Fix - netflix screen mirroring ( 2020 )
This is a simple error to fix. The easiest step would be to power cycle the TV. Try testing out Netflix now. If Netflix gives you the option to sign into your account or lets you play a movie then everything should be working normally now. Changing these settings adjusts how the TV uses your modem and router to connect to the internet. This will reset your TV. The TV will then restart and bring up a setup guide to help you connect to the internet and choose your TV service.
Follow this menu then try using Netflix.